Work as a member of a team responsible for problem resolutions requiring extensive analysis, troubleshooting to product development. You will apply your knowledge of building scalable, distributed applications to provide ideal solutions to solving our clients business problems by driving customer experience outcomes with enhanced technical capabilities.  Essential Functions include, but are not limited to the following.

You will be expected to:

• Own and drive the production issues investigation and identifying the root cause, delivering a solution and working with the engineering team
• Drive validation of future releases in staging environment for customer use cases, gatekeeper for product release and quality assurance
• First response for production issues and engaging with the engineering team to deliver quick resolution
• Strong problem-solving skills and demonstrated ability to articulate and present technical solutions
• Liaison with management to prioritize incoming requests from the field.
• Duties can vary from various areas regarding deployment software advancements that focus on the high speed reliable data ingestion, platform and upgrades into our product
• In addition, would be also responsible for a variety of complex Linux, SQL, networking and coding challenges
• Conducts activities with broad application of principles, theories and concepts
• Ensure communication flows well cross-functionally for product updates and known issues
• Willingness to work in out of hours on-call rotation

Requirements

Key technical expertise areas expected for this role:

• Experience in a combination of Engineering and Sustaining leadership roles
• Application troubleshooting experience
• Relevant customer facing experience
• Experience in a technical role working primarily in a UNIX or Linux environment, Linux kernel
• Experience of programming in C/C++, PHP, Python, Golang and Bash Shell Scripting
• Experience with distributed systems and test driven development
• Customer focused, with strong teamwork skills and a flexible self-motivated approach
  
  Additional areas that would add value:
• Exposure to following technical areas