We are looking for talented content designers to help make a meaningful impact on how our clients use our products. You ll do this by designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience.

 

Responsibilities
* Drive a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.
* Evaluate content requests and work with stakeholders to understand the business problem, goals, and outcome.
* Create and guide content strategies, plans, and the information architecture for communicating to the target audience.
* Work with content design, UX, visual design, and stakeholders on end-to-end delivery of the content plan.
* Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, multimedia) that is easy to use, easy to understand, and easy to find. This may also include guided tours as well as training, nurture, and community content.
* Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.
* Deliver clear, inclusive, accessible, and translated content for a global audience.
* Research and design content based on user scenarios and use cases by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validate content.
* Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.
* Share work in progress, along with giving and receiving critiques.
* Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

Required Technical and Professional Expertise
* Writing, curating, and editing content for acc