Job Description

Job Description

: Role : Application Support L2- Should possess good hands-on experience on SFDC. - He/She must be having excellent problem solving skills and should have good exposure on salesforce administrative tasks.Responsibilities :- Take ownership of customer issues reported and see problems through to resolution- Research, diagnose, troubleshoot and identify solutions to resolve customer issues- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams- Provide prompt and accurate feedback to customers- Ensure proper recording and closure of all issues- Prepare accurate and timely reports- Document knowledge in the form of knowledge base tech notes and articles

Requirements :- Degree in Information Technology, Computer Science or equivalent- Proven working experience in enterprise technical support- Good development knowledge of Salesforce.com- Strong problem-solving skills- Excellent client-facing skills- Excellent written and verbal communication skillsTechnical Skill :- Salesforce.com / Force.com (Apex code, configuration, workflow, custom settings, report/dashboard, data loader)- JIRA- Support Processes- FTP, RDP, Citrix, Webex (preferred)

Note : Rotational Nightshift