About us:
Casepoint provides full eDiscovery capabilities through a powerful, secure, cloud-based platform. We are repeatedly chosen by leading law firms and multinational corporations for their largest matters. On an upward trajectory for almost a decade, Casepoint is looking to expand its team globally. Team cooperation, work hard, play hard” attitude, open communication, and kindness mark Casepoint’s culture.

Key job responsibilities:

• Ticket Monitoring
• Liaising with stake holders
• Agent Monitoring
• Error log monitoring
• Making sure systems are stable
• Troubleshooting and find the issue 
• Basic SQL / database opertions

Required skills & experience:

• 1-2 Years of experience in client service, ticketing, support department.
• SQL, .NET programming skills
• Bachelor’s degree in Information Technology or Computer Science, MBA in IT.
• Knowledge of MS Excel and Google sheet
• Report preparation from the raw data.
• English communication

Compensation & culture:
Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment.

Location: Surat, India