Job Description

• Ability to support RFI/RFP management, Solutions design & Transition execution.
• Efficient in project management process transitions, prepare project plan (both detailed & high level), volume ramp plan, QA QC plan, communication plan, governance plan.
• Ability to foresee critical risks at Solution & Transition stage.
• Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations, Finance, and other teams.
• Effective Stakeholder management both internal and at the client-side.
• Work with operations leaders for approvals on hiring, pricing, and contract terms specific to ops.
• Work with training team for KT plan preparation, implementation, certification.
• Works to tight timelines, competing priorities and rapidly changing requirements.
• Consider, escalate and resolve issues that arise as part of planning and executing transitions including, but not limited to, IT matters, training and skills transfer, cost of transition, local country change management issues, risk management, etc.
• Support development of change management plans and efforts for countries from where work is being transitioned.
• Track and report on milestones for transitions (including budgets) and on consequences of the transition against the original business case.
• Effectively support our client Transition Leader in the overall management of all transition work, developing appropriate reports for communicating to various stakeholders.
• As needed, work closely with Client resources, as well as Our Client Services more generally, to meet objectives and policies.
• Have a contributory role in designing and updating transition methodology and supporting tools, including determining the appropriate program structure for each transition.
• He/she should have a domestic/global perspective in leading virtual teams and the ability to work within a matrix management structure and be prepared to travel as needed.
• Ability to handle multiple deliverables with quality and timelines.
• Working Hours - Flexible working hours timings and ready to travel as per business need.
• Ability to multi-task and handle pressure-intensive deliverables.