Job Description

Duties and Responsibilities: 

• Ensuring high customer retention through customer service and relationship
• Effectively engaging with the users and generating the set targeted revenue
• Ensuring that the user information is maintained and updated in CRM
• Build customer segments by defining the customer lifecycle
• Develop a deep understanding of the buyer’s journey. Work with the marketing team to ensure that the content reaches the right part of the sales funnel at the right time
• Understanding of CRM campaign execution and measurement process across both owned (email, push, in-app) and paid channels (social, search, etc.)
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company
• Analyse and report on customer satisfaction data providing recommendations for improvement to the customer experience
• Analyze and report on customer health scores and identify customers that need improving, providing solutions along the way