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IT Operations Manager (Software Development)

Job Description


  • Formulate strategic and operational objectives for the IT team
  • Examine financial data and use them to improve profitability
  • Manage budgets and forecasts
  • Perform quality controls and monitor production KPIs
  • Recruit, train and supervise staff
  • Find ways to increase the quality of service and products to best-fit clients' requisition
  • Research the latest information technology security trends.
  • Develop, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program to ensure that the integrity, confidentiality, and availability of information is owned, controlled, or processed by the organization.
  • Design, deploy and test the effectiveness of policies and procedures as per Industry standards.
  • Ensuring that information security principles, policies, frameworks, standards, and controls are defined, implemented, and managed properly.


  • Job Requirements and Skills:

  • Technical skills – IT operations managers should have extensive training on computer software to successfully lead IT departments
  • Team leadership – Because they direct and lead teams of IT technicians, IT operations managers should be able to effectively manage IT personnel and set department priorities
  • Process enhancement – In this role, IT managers develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
  • Communication skills – IT operations managers should also be strongly written and verbal communicators, able to communicate with team members, management personnel, and end-users throughout the organization
  • Problem-solving skills – this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with the software, hardware, and servers
  • Budget management – IT operations managers oversee department budgets and capital expenditures, so they need strong financial management and budgeting skills
  • Prior experience in the SAAS / Technology / Startup industry and knowledge of ISO 27001, NIST, CIS, PCI DSS, OWASP frameworks, GDPR, and other cyber security guidelines is required.
  • Working knowledge of Cloud environments like AWS, GCP, Azure is required
  • Working knowledge and implementation of IAM, SDLC, DevOps
  • Establishing and working with DevOps team in Agile Methodologies
  • Exposure to Agile methodologies, Cloud technologies

Required Experience:

  • Minimum 10 years of experience in the IT field
  • Minimum 5 years experience as IT Operations Manager
  • Experience with Banking Industry / Fintech will be given preference
    Educational Qualification & Certification:

  • Minimum B.Tech (IT) / BE. MTECH(Preferable)
  • Those with Project Management Certifications will have preference

About the Company

  • Company Name: Recruitment Specialist ~ Shakib Raza
  • About the company: This is Shakib Razaworking with Zigsaw as a Recruitment Specialist. I specialise in recruitment for roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 8955366806 OR E-mail your resume at

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