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Manager-WFM & MIS

Job Description

Exp required -    5+Years

Openings : 1

Location :  udaipur

Job Description:
Role & responsibilities

  • Develop and implement workforce management strategies to effectively forecast
    schedule and manage staffing levels based on business needs and client requirements.
  • Utilize workforce management tools and technologies to optimize resource utilization
    minimize costs and enhance productivity across different BPO processes.
  • Analyze historical data trends and patterns to forecast future workload and staffing
    requirements accurately.
  • Collaborate with operations recruitment and training teams to ensure alignment
    between staffing levels skill sets and operational demands.
  • Lead the development and maintenance of key performance indicators (KPIs) and metrics
    to measure operational performance efficiency and quality.
  • Generate timely and accurate MIS reports dashboards and analytics to provide insights
    into operational performance identify areas for improvement and support decisionmaking.
  • Drive process improvements and operational excellence initiatives to enhance
    productivity streamline workflows and meet or exceed client service level agreements
  • Conduct regular reviews and audits of workforce management processes systems and
    procedures to ensure compliance with company policies industry standards and
    regulatory requirements.
  • Mentor coach and develop a high-performing team of WFM and MIS professionals
    fostering a culture of collaboration accountability and continuous learning.
  • Stay versed of industry trends best practices and emerging technologies in workforce
    management MIS and BPO operations to recommend innovative solutions and strategies.



Education and Skills:

  • Graduate/Post Graduate in any relevant field.
  • Proven experience of 5+ years in workforce management MIS or related roles within the
    BPO industry.
  • Ability to present information concisely with proficiency in data analysis forecasting and
    statistical modeling and identify key issues clearly analytical skills creativity and
    innovative attitude.
  • In-depth knowledge of workforce management principles methodologies and tools (e.g.
    WFM software forecasting models scheduling algorithms).
  • Excellent communication skills with the ability to convey complex information clearly and
    concisely to diverse stakeholders.
  • Demonstrated leadership capabilities with a track record of effectively leading and
    motivating teams to achieve operational objectives.
  • Advanced proficiency in Microsoft Excel SQL and other data analysis and visualization
  • Ability to thrive in a fast-paced dynamic environment with a customer-centric focus and a
    commitment to delivering high-quality results.
  • Strong attention to detail problem-solving skills and the ability to make data-driven
    decisions under pressure.

Job Summary

  • Join WhatsApp Group : Jobs in Udaipur
  • Published on: 2024-05-13 05:11:01
  • Last Employer Activity: 2024-05-14 06:01:54

About the Recruiter/Company

  • Company/Recruiter Name: Recruitment Specialist ~ Amisha Maknawat
  • Details: This is Amisha Maknawat working with Zigsaw as a Recruitment Specialist. I specialise in recruitment for non-IT Jobs from Rajasthan and MP roles at Zigsaw. If you are looking for Jobs in the above domain OR for any query related to the above Job, kindly reach to me on Call and WhatsApp at 9001594101 OR E-mail your resume at

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Manager-WFM & MIS Jobs in Udaipur