Job Description

Exp required -    5+Years

Openings : 1

Location :  udaipur

Job Description:
Role & responsibilities

• Develop and implement workforce management strategies to effectively forecast
  schedule and manage staffing levels based on business needs and client requirements.
• Utilize workforce management tools and technologies to optimize resource utilization
  minimize costs and enhance productivity across different BPO processes.
• Analyze historical data trends and patterns to forecast future workload and staffing
  requirements accurately.
• Collaborate with operations recruitment and training teams to ensure alignment
  between staffing levels skill sets and operational demands.
• Lead the development and maintenance of key performance indicators (KPIs) and metrics
  to measure operational performance efficiency and quality.
• Generate timely and accurate MIS reports dashboards and analytics to provide insights
  into operational performance identify areas for improvement and support decisionmaking.
• Drive process improvements and operational excellence initiatives to enhance
  productivity streamline workflows and meet or exceed client service level agreements
  (SLAs).
• Conduct regular reviews and audits of workforce management processes systems and
  procedures to ensure compliance with company policies industry standards and
  regulatory requirements.
• Mentor coach and develop a high-performing team of WFM and MIS professionals
  fostering a culture of collaboration accountability and continuous learning.
• Stay versed of industry trends best practices and emerging technologies in workforce
  management MIS and BPO operations to recommend innovative solutions and strategies.