Job Description

Roles & Responsibilities: • Strong business acumen • The entrepreneurial bent of mind • Strong experience in people management (50+ Team) • Vendor / Partner Management • Customer Management • Strong Functional/Domain experience • Thorough practical understanding of Bpo / Kpo Management – preferably with hands-on experience in process transition Core Values: • Has a minimum of 5 years of Mid management experience, preferably with a solid understanding of Bpo / Kpo processes (Non-voice - Voice) • Has proven the ability to lead, motivate and engage a diverse and large workforce as well as to engage and influence multiple stakeholders • Displays ability to develop, implement and track operational plans • Has strong change-management skills, envisioning and overcoming obstacles while ensuring benefits are realized • Develop a growth strategy focused both on financial gain and customer satisfaction • Build long-term relationships with new and existing customers Experience: Minimum 5 years of Experience in KPO/BPO