Job Description

JOB DETAILS: ⨀Position Title: Deputy Manager/ Manager – Guest Service ⨀Department: Guest Service 2. KEY ACCOUNTABILITY:- Description ⨀Owns the escalation process – from end to end perspective. Close the loop for each escalation by coordinating with Regional team/Corporate team & Customer. ⨀Partner Management – reviewing performance, contract management, invoice processing. ⨀Guest Services projects – Ensure that Guest services projects are implemented and executed on ground with maximum impact. ⨀Lead Guest Services initiatives – Bottom Quartile, R&R, Service Guru or any new initiatives planned for future. ⨀Stakeholder Management – role requires high level of internal stakeholder management – from Regional teams to corporate teams. 3. QUALIFICATIONS, EXPERIENCE, & SKILLS: ⨀ Qualification – Graduate, MBA ⨀ Experience – 5 Year experience  Accountability and ownership – a critical aptitude required to succeed in this role. ⨀ A quick thinker – someone who know how to respond (not react) to high and demanding environment. An ability to deduce the learning from every exception taken to improve the process. ⨀ Great at multi-tasking, stakeholder management, acts as Voice of customer within organization.