Job Description

Roles and Responsibilities : * Maintain knowledge and ensure compliance with departmental policies and standard service procedures. *Supervise efficient upkeep of tools through proper usage of equipment and devices. *Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests. *Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects. *Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits. *Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services. *Assist all room service staff members to work properly and provide maximum facilities to guests to outlet. *Monitor all phone calls to room service department to ensure timely resolution for same. *Facilitate procedures to take orders from visitors in systematic way and ensure compliance to all regulations and standards of department. *Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process plus initiate plans to enhance beauty of hotels. *Coordinate with various departments and ensure staff set up and supply remain according to departmental standards. *Monitor and ensure completion of orders, administer all maintenance projects plus communicate with engineering staff for all repairs. *Prepare documents and maintain adherence to departmental standards. *Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list. *Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze on food and drinks. *Inspect food and beverage product preparation programs and maintain goodwill of company. 5-6 years experience is required