Job Description

Responsibilities:- Primary escalation point for the frontline global support team via chat, onsite, or ticketing system. In collaboration with team members and IT leadership, implement great support processes, procedures, and documentation consistent with standards. Deploy automated, self-service capabilities with tools like Jira and CrashPlan. Identify opportunities for business enablement through the smart use of technology. Develop and implement guidelines for the deployment and management of systems and software. Mentor junior team members. Manage, support, and provision business application in a cloud-based environment. Write clear, concise documentation for team members. Evaluate and recommend new software platforms and services. Actively participate in and lead team onboarding training sessions. Experience: 3+ Years