Job Description

location : Bangalore Hyderabad Chennai Chandigarh & Navi Mumbai

Mission

The Studio Operations Coordinator is responsible for managing the day-to-
day operations of our studio ensuring a high level of customer service and

driving sales growth. This role requires a highly organised self-motivated
individual with excellent communication skills and a passion for providing an
exceptional customer experience. The Studio Operations Coordinator will
work closely with the studio team clients and HQ sales team to ensure
smooth operations and business growth.

Responsibilities

• Managing the day-to-day operations of the studio including overseeing
  walk-in clients and providing exceptional service to customers to turn
  them into repeat clients.
• Build and maintain high energy positive team spirit strengthen bonding
  between artists and other team players.
• Manage studio atmosphere and hygiene as per the company standards
  keeping the Aliens vibe alive all the time.
• Provide personalised customer service to create an immersive experience
  for each customer.
• Strictly adhere to studio operational SOPs
• Handle inbound queries of the clients manage appointments book
  consultations.
• Arrange training sessions for the artists for their skill development.
• Developing and implementing sales strategies to increase studio sales by
  following up with clients and making 30 calls a day to new inquiries.
• Preparing a roster for the team and managing artist transfers and guest spots to ensure that the studio is fully staffed at all times.
• Coordinating with the design team and clients to deliver designs on time and meeting client expectations.
• Communicating with the HQ sales team to increase sales and identifying process gaps to help the HQ improve processes.
• Managing customer complaints and objections in a professional and efficient manner.
• Providing daily weekly and monthly reports to the reporting manager to keep them informed of the studio s performance.
• Accurately maintaining the CRM and data entry to improve data health and drive data-driven decisions for business growth.
• Managing daily cash depositing it in the bank and updating the records.
• Maintaining employee accommodation provided by the company and being responsible for keeping it clean and free of nuisances.

Requirement

• College degree in business management sales marketing or a related
  field.
• A positive customer-service oriented attitude ability to work well under
  pressure and handle difficult customers ability to work well in a team
  environment and a strong work ethic are key attributes for this role.
• Strong communication skills both verbal and written are essential for this
  role.
• Strong organisational and time-management skills as well as the ability
  to multitask and prioritize effectively are also important.
• Prior experience in a similar role such as customer service sales or
  operations management could be beneficial. Additionally experience
  working in a retail or service-oriented business could be useful.
  KRA
• Sales and revenue growth
• Customer delight
• Data management
• Employee productivity and satisfaction