Job Description

Presales Executive (Telecaller)
Exp: 1 -3 years (Specifically in Real estate)
Fluent English communication
Location: Pune 
Salary : 20k- 27k with Incentives
Qualification: Graduate

Role Definition:
To manage and provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner to increase customer satisfaction loyalty and retention and to meet their expectations.

Responsibility Deliverable

• To maintain talk time
• To maintain conversion ratio
• To maintain Call quality.
• To maintain Culture on call and off call.
  
  Tasks & Activities :
  
  • Maintain conversion ratio.
  • Pitch the customers as per the SOP.
  • Keeping follow-up with customers.
  • Sending WhatsApp Email.
  • Giving timely feedback to team leader and marketing team.
  • Quality of Calls
  • Every inbound call should be minimum of 5mins and Out bound calls should be of 3mins.
  • Keep clam and positive attitude towards every calls.
  • Hourly basis talk time should be maintained as per standards
  • Should take care of first call resolution.
  • Opening and closing of the call should be followed as per SOP.
  • Speak about the customer&rsquo s interest. About  Name of the customer alternative nos Mail id Location Product Project Budget Site visit.
  • Ask questions to them (Knowing the customer). Identifying the customer
  • Updating the CRM fields.
  • Answer call question of the customer clearing doubts and not giving any false commitments.
  • Identifying dissatisfaction of the customer.
  • • Anticipate customer&rsquo s needs.
    • Be price and don&rsquo t be over whelmed.
    • Agent should not disconnect call before the customer.
    • idle time should be less.
    • Follow Inbound and Outbound call as per SOP

  Measurement Metrics:
  

  • Hourly basis min 25calls.
  • Total talk time of should be 4 hours.
  • Outbound calls should be of minimum 3mims.
  • Inbound calls should be of minimum 5mins.