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CUSTOMER EXPERIENCE SPECIALIST

Mumbai Group Mumbai Negotiable

Job Description

3 requirement

Responsibilities

Make Calls to connect with leads in real time
Reply to Direct Chats to connect with them in real-time
Maintaining and following Sales processes and SOPs
Handling inquiries through Inbound Calls & Chat.
Build High-quality relationships with Prospects, Customers, and teams.
Maintain CRM database
Gather leads and customer information and update in CRM
Work with team to reach goals
Should be able to work late or come early if the work assigned is not completed
Provide correct recommendations, and information to the leads and customers
Participation in Team building activities and HR events
Lead Management
Lead Mining
Achieve Target
Coordinate with teams and ensure that the customer experience is not hampered

Education/Experience

Requirements

Minimum High School completed
Graduate preferred
1+ Sales & Customer Service Experience
Good Communication skills written and verbal. Persuasive speaking skills
Thorough understanding of prospecting and negotiation techniques
Self-control and Self-motivated
Empathy, Adaptability, Attentiveness, Patience & Ability to use Positive language
Effective Listening & Time management skills
Willingness to Improve & ability to admit when you don’t have an answer or when
you are wrong, Ability to receive feedback

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