Job Description

Roles & Responsibilities

• Manage Coach and mentor Implementation team
• Accountable for customer satisfaction during and post-implementation.
• Ensure excellent usage of the product capabilities before handing over to the Support team.
• Review all Implementation project plans identify and mitigate the risks and work with the project
  managers/Leads to manage them closely for successful Go Lives.
• Monitor project progress throughout the project life cycle communicate project status effectively to
  senior management through reports presentations and individual meetings.
• Build and provide direction to project teams create and foster communication among team members.
• Manage Kick- off Meetings
• Responsible for efficient and appropriate resource allocation.
• Ensure that the team has all required competencies and is well trained.
• Understands the challenges faced by the team and help them succeed
• Capture and manage project risks and issues and associated mitigation strategies
• Utilize analytical skills to make critical decisions and recommendations to solve project-related
  problems
• Sets the implementation strategy considering timelines impacts and risk
• Helps address implementation road blocks remove obstacles or other constraints
• Provide high-level guidance and recommendation to client about implementation and integration
  procedures to add the greatest value for the client
• Provide an escalation point for issue that may arise throughout the implementation period
• Formulates proposals for new systems procedures and/ or processes
• Acts as a liaison with subsidiary management and staff to resolve issues as needed