Job Description

Tele-Caller (Inbound-Hindi-English) - 04

Lead Generation (Outbound-Hindi-English) - 01

Non-Voice (Tamil-Telugu-Hindi-English) - 02

Location: Mumbai

Experience: Min 1 Year of Tele-Calling Experience is a must 

 

Preferred Experience in Lead Generation Process

 

Job Role and Designation:

Tele-Calling Executive is responsible for attending to Inbounds Queries via Calls / E-Mail / WhatsApp / Website / Social Media to understand their NDPs present them with suitable solutions and resolve their queries in the desired TAT

 

Desired Skills:

• Fluency in English, Hindi, Kannada, Telugu, Tamil & Gujarati
  
• Persuasion skills
  
• Rapport building skills
  
• Telephone etiquette
  
• Meeting Etiquette
  
• Listening skills
  
• Questioning skills
  
• Microsoft Word, Excel and PowerPoint
  
• Internet usage, Data Management
  
• Call-Centre Experience
  

Job Responsibilities:

• Attending Inbound Calls
• Acknowledging non-voice queries in 30 Minutes
• Identifying their NDPs and providing solutions
• Timely Closures
• Continuous Learning to Improve Personality Development
• Develop Communication skills i.e. Verbal & Non Verbal to keep service standards high

• Attending Inbound Calls
• To Pick up calls in 5 Seconds
• To increase FTR ratio by providing First Time Correct Solutions
• Understand the current NDPs of the customer
• Maintaining the database on the internal templates of the organization
• Follow the Calling and communication scripts approved by the Company
• Send daily activity reports to the manager.

Client Co-ordination

• Write emails and make calls professionally to record all discussions with the client for queries and follow-up
• Being the communication bridge between the  client and the internal stakeholders

Interview Round Details:

(A) Round One - Telephonic Round

(B) Round Two - Interview with CEO / Director

 

Offer Terms and Conditions

CTC Range: 2.0 Lakhs to 4.00 Lakhs per annum

Notice Period: 2 Months

Probation Period: 06 Months

Working Days: 06 Days Working i.e. Mon to Sat