Job Description

Duties and Responsibilities -: Responsible for Field Debt Collection of Credit Card in the respective location. Personal Visit to high POS and Critical customers. Identifying the Collection Agencies in the respective Location for Capacity building. Managing Agencies and Collection Executives agency. Ensuring timely allocation in an automated or manual environment. Delivery of Critical Collection Performance metrics in the location for Cards. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Handle customer issues escalations. Manage productivity by fixing productivity parameters for Agencies/collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location. Skills required: Demonstrated success & achievement orientation. Good communication skills. Negotiation Skills Strong bias for action & driving results in a high-performance environment. Demonstrated ability to lead from the front. Good Interpersonal skills. Working knowledge of computers.