Job Description

Job description:- This channel is responsible for acquiring new merchants, driving intentional volumes from existing accounts and proactively servicing all merchants in the network. # Generating and closing new acquisition signing leads in the assigned territory # To achieve objective of coverage, quality signings for the territory # Ensuring Merchant set up, welcome call and manages first 100 days to ensure activation # Follow up on customer / employee generated leads # Build relationships for success - consultative solution selling to ensure long term relationship building # Own end to end resolution of reported Surcharge & Suppression cases # Effective and efficient delivery of campaigns # Provides first point of escalations from other contact channels # Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance # Develop in-depth understanding of the customers and marketplace # Achieving sales & acquisition targets by signing new merchants and increasing business with existing one's # Customer, market, AMEX product knowledge Skills Required: # Knowledge of competitive market place and industry practices # Knowledge of AMEX merchant operating systems and information management systems # Knowledge of AMEX processes and rules of engagement to coordinate / work with appropriate support resources # AMEX Operational knowledge # Effective use of consultative selling process # Driving for results # Collaborating and influencing others # Effective time management skills # Effective relationship building skills # Effective in resolving conflict # Effective negotiating skills # Effective problem-solving skills Qualification required:- Post Graduate with minimum of 2 years of sales experience or a postgraduate from the premium institute with 6 months of experience.