Job Description

Job Responsibilities-: Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Proven customer support experience Exceptionally good in English communication Ready to work in flexible shifts including night shifts Work from home may be allowed as per business needs Ready to work rotating shifts which may change every 3 months Two days rotational off will be given Ability to multi-task, prioritize and manage time effectively Skills Required: sales experience or customer service experience preferred experience with Windows and the Internet highly preferred Familiarity with Microsoft Office useful Excellent grammar, spelling, and sentence structure excellent reading comprehension professional written language and content Qualification required: Any Graduate with 0 to 1 year+ of experience