Job Description

Experience – 2-3 years of experience in IT support Skills – - Excellent communication skills in English and local language - Excellent diagnostic and troubleshooting knowledge of hardware and operating system. - Strong Knowledge on Windows Server - Good Knowledge of SQL Query language and database analytical skill. - Excellent understanding of large MPLS network and different Wan Technology - Demonstrable experience of troubleshooting tools and techniques on Point of Sale - Experience in providing 4th line support for engineers when required using experience - Experience in handling escalation of incidents too, and in driving incident resolution with, technology vendors - Experience in implementing & managing ITIL based process frameworks. - Should be open to travel. 1. JOB DETAILS: Position Title:- Senior Executive – GRADE M2A Reports to:- Senior Manager Department:- IT Division:- Support 2. JOB PURPOSE: - Candidate to have the overall responsibility of IT Service Delivery in his working circle. - This includes Server/Desktop OS Support, Application Support, Network and Database Support, Vendor Management, New Projects (Internal) Implementations. 5. KEY ACCOUNTABILITIES: - Ensure IT services delivery are per agreed SLA and support team focused on the assure activities supporting all areas of IT Services. - Impart IT best practices followed across industry - Should have the ability to acquire business acumen in no time and identify the business requirement and adding value to business by delivering the requirement on time - POS (Microsoft .Net ) system of architectural understanding. - Strong SQL and Database knowledge. - Excellent troubleshooting knowledge on IT infrastructure. - Coordinate with Business stakeholders on the articulation of business needs, documentation getting issues resolved and managing delivery on requirements through support partners - Overseeing IT Operations support and co-ordinate with different stakeholders. - Skilled in Vendor management and Project execution in a structured manner. - Lead and motivate the team. 5. JOB CONTEXT: - IT Circle Server Delivery Manager 6. COMMUNICATIONS & WORKING RELATIONSHIPS: Internal: - Functional Teams - IT team - OPS Team External: - Related Vendor / Partner Experience:- 2 - 4 Years